Black screen on Public Network

OpenVidu v2 Issues with deployment
1

Videocall working fine in private network but when I create group with below scenario then seen only black screen.
1> 1 device connected with private network and another in public network
2> both device in public network

2

Hi ravi,

what OpenVidu Version do you use - 2.22.0 ?
What kind of application is you video call? OpenVidu browser API?

Maybe it is a problem with a wrong COTURN configuration. Does you OpenVidu server has a public IP or is it placed behinder a router or firewall?

3

If OpenVidu and coturn is available for users in the internal network, you may need to put at COTURN_IP the public IP of your OpenVidu Server. Then users from the internal network will use host candidates to connect, and public ones would use srflx,prflx,relay.

Another possibility is to use OPENVIDU_WEBRTC_ICE_SERVERS to configure multiple Coturn servers (if the network topology is more complex). (more info about that here )

@DiStefano8472 is probably right :slight_smile: