Not works for a company

OpenVidu v2 How to implement?
1

Hello.

We use OpenVidu Pro 2.12.0 on AWS.

But today we had a problem during meeting. I could join to the meeting, but company members couldn’t join to the meeting.

They used company wifi. If they use phone(with 4G), they could join to the meeting.

So I think, it is related to the firewall. Maybe some ports is blocked for the company?

How can we solve this issue quickly?

Looking forward to hear from your excellent team!

Thank you. Regards.

2

Yep… it seems that company firewall is blocking some OpenVidu ports.

In OpenVidu, a TURN service is used listening on port 3478. At least that port should be opened.

Can you test it somehow?

3

@micael.gallego

Thanks for your reply.

I will test.