Unable to see remote video while accessing application through mobile

Hi Team,
We’re unable to see remote video if any user has joined the call via mobile. When the same session is joined via laptop/computer, the remote videos are available.

Please help here.

KMS sample logs:

io.openvidu.server.pro.cdr.CDRLoggerElasticSearch - New event of type “kms” sent to Elasticsearch: {“streamId”:1,“componentId”:1,“state”:“FAILED”,“type”:“IceComponentStateChange”,“timestamp”:1668777420905,“sessionId”:“SING11180923wDwT”,“uniqueSessionId”:“SING11180923wDwT_1668777412651”,“user”:“0DD43F983321F959”,“connection”:“con_Vgstiuh3zD”,“connectionId”:“con_Vgstiuh3zD”,“endpoint”:“str_CAM_KSZ2_con_Vgstiuh3zD”,“msSinceEndpointCreation”:7181,“elastic_type”:“kms”,“clusterId”:““,“cluster_id”:””,“master_node_id”:“master_i-0beeac5da2364f8f2”}