Recording issue that cannot find webm/mp4

OpenVidu v2 Issues with deployment
1

Hello,
We try to do recording (mode = ALWAYS) jobs with version Enterprise(v2.19.0)/pro(v2.19.0)。But the generate zip only contain json file, and the “Webm” file was gone. Besides, I notice that the media file exist in “OPENVIDU_RECORDING_PATH” for a while. When openvidu start to zip the file and transfer to AWS S3, the media file would be delete. And the zip contain only json file. Since that, we could not find the media file anywhere. (S3 and recording path)

File size is not empty as following pic.
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configuration of S3


OPENVIDU_PRO_RECORDING_STORAGE=s3

OPENVIDU_PRO_AWS_S3_BUCKET=OOOOOOOOOO

# OPENVIDU_PRO_AWS_S3_HEADERS=

OPENVIDU_PRO_AWS_ACCESS_KEY=XXXXXXXXXXXXX

OPENVIDU_PRO_AWS_SECRET_KEY=XXXXXXXXXXXXX

OPENVIDU_PRO_AWS_REGION=us-east-2

#JavaScript Client
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Similar issue in GitHub

It has been bothering me for a long time, thanks for helping.
BR

3

Is this replicable? Does it happen doing manual recordings? (Instead of mode = ALWAYS)

What are the steps to reproduce? Just a simple session with recording mode=ALWAYS and S3?

4

I use the POST /openvidu/api/sessions API.
Body Request：

{
    customSessionId: "CUSTOM_SESSION_ID",
    recordingMode : 'ALWAYS', 
   defaultOutputMode: 'INDIVIDUAL', 
   defaultRecodingProperties: { outputMode: 'INDIVIDUAL'}
}

Just a simple session with recording mode= ALWAYS.
The Zip file can uploaded to S3, but webm files do not exist in zip files.