Mute doesn't work with iPhone

OpenVidu v2 Issues developing apps
1

Hello. How are you?

I use OpenVidu Pro 2.12.0 on AWS.
But if someone mute his audio in iPhone, he can’t hear others.
Currently, we use OpenVidu Pro in our Angular Web frontend.

It happened only with iPhone.
I am not sure it is a bug of OpenVidu or not.
Any suggestion?
Looking forward to your good reply.

Thank you. Regards.

2

Hello @JinShuai_Jin

Which version of iOS has your iPhone?
Are you testing on Safari, Chrome, Firefox?
Android and web are working fine or do you have the same behaviour ?
How are you muting the audio?

Regards

3

Hello. @CSantosM
Thanks for your kindly reply.

We have a web platform and testing it on several platform such as iPhone, Android and web browsers.

13.3.1 version of iOS.
If I mute audio, I couldn’t hear others.
And others can’t hear me.

Anyway, openvidu has the problem with sevearl platforms such as Safari, Chrome, Firefox etc?

Regards.

4

Hello. @CSantosM
How are you?

Yes. That problem was on only iPhone.
What do you think?
Please advice.

Thank you. Regards.

5

Hello @JinShuai_Jin,

You’re absolutely right. We’re working to fix this bug ASAP.

Thanks

6

Hello. @CSantosM

Thanks for your reply.

Once it is done, please let me know.
Thank you.

7

We’ll try to do it but you could stay connected with us in Twitter or GitHub.
There is where we announce our new releases, features and bug fixes.

Regards