Hello,
On Friday, March 21 at 20:38 there has been a service outage on our licensing servers. The cause was an attack on our AWS resources, where these servers are hosted. At 3:30 on March 22 the services have been restored with a partial hot fix so that OpenVidu Pro/Enterprise deployments can continue to operate.
The OpenVidu user accounts web page (https://openvidu.io/account/) will continue to be inaccessible for a few more days. In the meantime, OpenVidu Pro/Enterprise licenses will not be charged.
It is important to emphasize that no payment information (credit cards) has been compromised in this incident. All payment data is handled in a completely secure manner by an external service (stripe.com).
We apologize for any inconvenience this incident has caused. We have taken the necessary measures to ensure that the incident does not happen again, and to improve the response time in case of any other problem affecting our infrastructure.
Kind regards.