Issue is while recording the video is blank

Hi Micael,

We are facing an issue in the Openvidu.

Actually As per the openvidu Docs we have to open the mentioned below Ports.

  • 40000 - 57000 TCP+UDP: used by Kurento Media Server to establish media connections.
  • 57001 - 65535 TCP+UDP: used by TURN server to establish relayed media connections.
    But our Company is providing only below mentioned ports and we have enabled only the ports in yml file
  • 40000 - 40010 TCP+UDP: used by Kurento Media Server to establish media connections.
  • 57001 - 57011 TCP+UDP: used by TURN server to establish relayed media connections.

Using these ports only our application is running .1000 of users are recording at same time most of the videos getting blank. I want to know because of the ports the video is getting blank or some other issue is there?
Incase port is the issue can you help me ,how to restrict other users who are not using the above mentioned Ports.

Kind Regards,
Jagadeesan