Random frozen video on Ionic app?

We have an Ionic 4 app that uses openVidu. It’s decent. On some random devices we find when a video call/connection is initialized and connected the incoming video stream is frozen on the device. We’re having the device (in this case Android 13) connect to a web UI that is waiting for it. It works good about 95% of the time. I have an up to date Samsung s10 phone and Samsung Tab s7. The phone connects fine, the tablet connects but it does not see the incoming video stream, its frozen. The catch is all I have to do is tap the video/screen to get it to start showing what video stream is coming in and it works fine after that. Any idea? Is something like this fixed in new versions of OpenVidu? We’re running 2.22.

This is what the frozen tablet sees (then I just tap the screen to get the video to start): https://snipboard.io/xhVUf0.jpg

Openvidu Information:
Installation Type: On Premises
Openvidu Version: 2.22.0
Openvidu Call Version: 2.22.0

System Information:
Linux Version:
- Description: Ubuntu 22.04 LTS
Docker Version:
Docker Compose Version: 2.6.0

HI,

It looks like a video play problem. In most cases, the devices need a user gesture for playing a video because of the user privacy.

I can suggest you test our official Ionic sample for checking if the behaviour is correct or not.

I will always recommend to you use the latest version of OpenVidu. A lot of bugs like this have been solved.