Hello @lily.menorah
Are you the same from this this issue?
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Does your gcloud instance have a dedicated public IP
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Can you screenshot your gcloud firewall/ports configuration?
It looks like the deployment is not able to receive candidates from your browser from a previous screenshot you’ve sent:
Please double check Ports Configuration
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Send me a DM with your deployment credentials so we can test with our tutorials your deployment, just in case we can see any issue from there. You’re free to give us temporal SSH access if you want. If you can’t DM me, email me at carlos.ruiz@openvidu.io
