Connecting but no video or audio (IceConnectionState disconnected)

deepak_hegde · October 22, 2020, 3:25pm

Hi,
Followed the steps from here “https://docs.openvidu.io/en/2.15.0/tutorials/openvidu-mvc-node/”
I am facing this issue “IceConnectionState of RTCPeerConnection 2226634c-4946-47bd-8efd-274c211d45b7 (publisher of con_X370m1dMfH) change to “disconnected”. Possible network disconnection” while 2 members join the video call.

Kindly help.
Thanks in advance.

cruizba · October 22, 2020, 5:28pm

Hi, can you give us more information about your setup? How did you run OpenVidu and how are you running openvidu-mvc-node.

Regards,
Carlos

deepak_hegde · October 23, 2020, 4:33am

command used for running openvidu :-
docker run -d -p 4443:4443 --rm -e OPENVIDU_SECRET=MY_SECRET -e DOMAIN_OR_PUBLIC_IP=<domain_name> openvidu/openvidu-server-kms:2.15.0
for mvc-node :- node server.js https://<domain_name>:4443/ MY_SECRET
Note: domain_name format example.domain.com

If it helps this is the error in openvidu:
AbstractJsonRpc ClientWebSocket-reqResEventExec-e2-t10] io.openvidu.server.kurento.core.Kurento Participant EndpointConfig - KMS event [IceComponentStateChange state: FAILED

As I tested video and audio worked when 2 people connect through android mobile phones (google chrome browser) but when I tried to connect from system(windows 10 chrome browser) neither can see video nor hear.

cruizba · October 23, 2020, 10:23am

If you’re running OpenVidu in your own server with your own domain, you should not use openvidu/openvidu-server-kms.

You must deploy following the instructions here:

This image :openvidu/openvidu-server-kms; is intended to be used for local development, not for real deployments.

Regards,
Carlos

deepak_hegde · October 23, 2020, 10:35am

Thanks a lot… will try that.

deepak_hegde · October 23, 2020, 12:57pm

Configuration properties
openvidu-server_1 | openvidu-server_1 |
openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 |
openvidu-server_1 |
openvidu-server_1 |
openvidu-server_1 openvidu-server_1 openvidu-server_1 openvidu-server_1 openvidu-server_1 openvidu-server_1 openvidu-server_1 openvidu-server_1 openvidu-server_1 openvidu-server_1 openvidu-server_1 openvidu-server_1 openvidu-server_1 openvidu-server_1 openvidu-server_1 openvidu-server_1 openvidu-server_1 openvidu-server_1 openvidu-server_1 openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 | openvidu-server_1 openvidu-server_1 openvidu-server_1 openvidu-server_1 openvidu-server_1 openvidu-server_1 openvidu-server_1 ------------------------
* CERTIFICATE_TYPE=selfsigned
* DOMAIN_OR_PUBLIC_IP=<domain_name>
* HTTPS_PORT=443
* KMS_URIS=[“ws://localhost:8888/kurento”]
* OPENVIDU_CDR=false
* OPENVIDU_CDR_PATH=/opt/openvidu/cdr
* OPENVIDU_RECORDING=false
* OPENVIDU_RECORDING_AUTOSTOP_TIMEOUT=120
* OPENVIDU_RECORDING_COMPOSED_URL=
* OPENVIDU_RECORDING_CUSTOM_LAYOUT=/opt/openvidu/custom-layout
* OPENVIDU_RECORDING_DEBUG=false
* OPENVIDU_RECORDING_NOTIFICATION=publisher_moderator
* OPENVIDU_RECORDING_PATH=/opt/openvidu/recordings
* OPENVIDU_RECORDING_PUBLIC_ACCESS=false
* OPENVIDU_RECORDING_VERSION=2.15.0
* OPENVIDU_SECRET=MY_SECRET
* OPENVIDU_SESSIONS_GARBAGE_INTERVAL=900
* OPENVIDU_SESSIONS_GARBAGE_THRESHOLD=3600
* OPENVIDU_STREAMS_VIDEO_MAX_RECV_BANDWIDTH=1000
* OPENVIDU_STREAMS_VIDEO_MAX_SEND_BANDWIDTH=1000
* OPENVIDU_STREAMS_VIDEO_MIN_RECV_BANDWIDTH=300
* OPENVIDU_STREAMS_VIDEO_MIN_SEND_BANDWIDTH=300
* OPENVIDU_WEBHOOK=false
* OPENVIDU_WEBHOOK_ENDPOINT=
* OPENVIDU_WEBHOOK_EVENTS=[sessionCreated,sessionDestroyed,participantJoined,participantLeft,webrtcConnectionCreated,webrtcConnectionDestroyed,recordingStatusChanged,filterEventDispatched,mediaNodeStatusChanged]
* OPENVIDU_WEBHOOK_HEADERS=[]
| [WARN] 2020-10-23 12:55:02,691 [main] io.openvidu.server.OpenViduServer - You have set property server.port (or SERVER_PORT). This will serve OpenVidu Server on your host at port 5443. But property HTTPS_PORT (443) still configures the port that should be used to connect to OpenVidu Server from outside. Bear this in mind when configuring a proxy in front of OpenVidu Server
| [INFO] 2020-10-23 12:55:02,692 [main] io.openvidu.server.OpenViduServer - Using /dev/urandom for secure random generation
| [INFO] 2020-10-23 12:55:02,830 [main] io.openvidu.server.OpenViduServer - Starting OpenViduServer on ip-10-20-109-162 with PID 19 (/openvidu-server.jar started by root in /)
| [INFO] 2020-10-23 12:55:02,831 [main] io.openvidu.server.OpenViduServer - No active profile set, falling back to default profiles: default
| [ERROR] 2020-10-23 12:55:04,233 [main] io.openvidu.server.config.OpenviduConfig - .env file not found at /.env
| [INFO] 2020-10-23 12:55:04,514 [main] org.springframework.boot.web.embedded.tomcat.TomcatWebServer - Tomcat initialized with port(s): 5443 (http)
| [INFO] 2020-10-23 12:55:04,529 [main] org.apache.coyote.http11.Http11NioProtocol - Initializing ProtocolHandler [“http-nio-0.0.0.0-5443”]
| [INFO] 2020-10-23 12:55:04,529 [main] org.apache.catalina.core.StandardService - Starting service [Tomcat]
| [INFO] 2020-10-23 12:55:04,530 [main] org.apache.catalina.core.StandardEngine - Starting Servlet engine: [Apache Tomcat/9.0.30]
| [INFO] 2020-10-23 12:55:04,601 [main] org.apache.catalina.core.ContainerBase.[Tomcat].[localhost].[/] - Initializing Spring embedded WebApplicationContext
| [INFO] 2020-10-23 12:55:04,601 [main] org.springframework.web.context.ContextLoader - Root WebApplicationContext: initialization completed in 1730 ms
| [INFO] 2020-10-23 12:55:05,136 [main] io.openvidu.server.OpenViduServer - OpenVidu CDR service is disabled (may be enable with ‘OPENVIDU_CDR=true’)
| [INFO] 2020-10-23 12:55:05,136 [main] io.openvidu.server.OpenViduServer - OpenVidu Webhook service is disabled (may be enabled with ‘OPENVIDU_WEBHOOK=true’)
| [INFO] 2020-10-23 12:55:05,150 [main] io.openvidu.server.OpenViduServer - OpenVidu Server using one KMS: ws://localhost:8888/kurento
| [INFO] 2020-10-23 12:55:05,182 [JsonRpcClient-hearbeatExec-e1-t0] org.kurento.jsonrpc.client.JsonRpcClientNettyWebSocket - [KurentoClient] Connecting native client
| [INFO] 2020-10-23 12:55:05,182 [JsonRpcClient-hearbeatExec-e1-t0] org.kurento.jsonrpc.client.JsonRpcClientNettyWebSocket - [KurentoClient] Creating new NioEventLoopGroup
| [INFO] 2020-10-23 12:55:05,377 [nioEventLoopGroup-2-1] org.kurento.jsonrpc.client.JsonRpcClientNettyWebSocket - [KurentoClient] Initiating new Netty channel. Will create new handler too!
| [WARN] 2020-10-23 12:55:05,530 [nioEventLoopGroup-2-1] org.kurento.jsonrpc.client.JsonRpcClientNettyWebSocket - [KurentoClient] Exception caught in Netty websocket handler
| io.netty.handler.codec.http.websocketx.WebSocketHandshakeException: Invalid handshake response getStatus: 404 Not Found
at io.netty.handler.codec.http.websocketx.WebSocketClientHandshaker13.verify(WebSocketClientHandshaker13.java:274)
at io.netty.handler.codec.http.websocketx.WebSocketClientHandshaker.finishHandshake(WebSocketClientHandshaker.java:302)
at org.kurento.jsonrpc.client.JsonRpcClientNettyWebSocket$JsonRpcWebSocketClientHandler.channelRead0(JsonRpcClientNettyWebSocket.java:98)
at io.netty.channel.SimpleChannelInboundHandler.channelRead(SimpleChannelInboundHandler.java:99)
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:379)
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:365)
at io.netty.channel.AbstractChannelHandlerContext.fireChannelRead(AbstractChannelHandlerContext.java:357)
at io.netty.channel.ChannelInboundHandlerAdapter.channelRead(ChannelInboundHandlerAdapter.java:93)
at io.netty.handler.codec.http.websocketx.extensions.WebSocketClientExtensionHandler.channelRead(WebSocketClientExtensionHandler.java:127)
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:379)
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:365)
at io.netty.channel.AbstractChannelHandlerContext.fireChannelRead(AbstractChannelHandlerContext.java:357)
at io.netty.handler.codec.MessageToMessageDecoder.channelRead(MessageToMessageDecoder.java:103)
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:379)
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:365)
at io.netty.channel.AbstractChannelHandlerContext.fireChannelRead(AbstractChannelHandlerContext.java:357)
at io.netty.channel.CombinedChannelDuplexHandler$DelegatingChannelHandlerContext.fireChannelRead(CombinedChannelDuplexHandler.java:436)
at io.netty.handler.codec.ByteToMessageDecoder.fireChannelRead(ByteToMessageDecoder.java:324)
at io.netty.handler.codec.ByteToMessageDecoder.channelRead(ByteToMessageDecoder.java:296)
at io.netty.channel.CombinedChannelDuplexHandler.channelRead(CombinedChannelDuplexHandler.java:251)
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:379)
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:365)
at io.netty.channel.AbstractChannelHandlerContext.fireChannelRead(AbstractChannelHandlerContext.java:357)
at io.netty.handler.timeout.IdleStateHandler.channelRead(IdleStateHandler.java:286)
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:379)
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:365)
at io.netty.channel.AbstractChannelHandlerContext.fireChannelRead(AbstractChannelHandlerContext.java:357)
at io.netty.channel.DefaultChannelPipeline$HeadContext.channelRead(DefaultChannelPipeline.java:1410)
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:379)
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:365)
at io.netty.channel.DefaultChannelPipeline.fireChannelRead(DefaultChannelPipeline.java:919)
at io.netty.channel.nio.AbstractNioByteChannel$NioByteUnsafe.read(AbstractNioByteChannel.java:163)
at io.netty.channel.nio.NioEventLoop.processSelectedKey(NioEventLoop.java:714)
at io.netty.channel.nio.NioEventLoop.processSelectedKeysOptimized(NioEventLoop.java:650)
at io.netty.channel.nio.NioEventLoop.processSelectedKeys(NioEventLoop.java:576)
at io.netty.channel.nio.NioEventLoop.run(NioEventLoop.java:493)
at io.netty.util.concurrent.SingleThreadEventExecutor$4.run(SingleThreadEventExecutor.java:989)
at io.netty.util.internal.ThreadExecutorMap$2.run(ThreadExecutorMap.java:74)
at io.netty.util.concurrent.FastThreadLocalRunnable.run(FastThreadLocalRunnable.java:30)
at java.lang.Thread.run(Thread.java:748)
| [WARN] 2020-10-23 12:55:05,541 [JsonRpcClient-hearbeatExec-e1-t0] org.kurento.jsonrpc.client.JsonRpcClient - [KurentoClient] Error sending heartbeat to server. Exception: [KurentoClient] Exception connecting to WebSocket server ws://localhost:8888/kurento
| [WARN] 2020-10-23 12:55:05,549 [JsonRpcClient-hearbeatExec-e1-t0] org.kurento.jsonrpc.client.JsonRpcClient - [KurentoClient] Stopping heartbeat and closing client: failure during heartbeat mechanism
| [WARN] 2020-10-23 12:55:05,548 [nioEventLoopGroup-2-1] org.kurento.jsonrpc.client.AbstractJsonRpcClientWebSocket - [KurentoClient] Exception sending close message. org.kurento.jsonrpc.JsonRpcClientClosedException:Trying to send a message in a client closed explicitly. When a client is closed, it can’t be reused. It is necessary to create another one
| [ERROR] 2020-10-23 12:55:05,548 [main] io.openvidu.server.kurento.kms.KmsManager - KMS in ws://localhost:8888/kurento is not reachable by OpenVidu Server
| [ERROR] 2020-10-23 12:55:05,550 [main] io.openvidu.server.kurento.kms.KmsManager - Shutting down OpenVidu Server
| [WARN] 2020-10-23 12:55:05,555 [nioEventLoopGroup-2-1] org.kurento.jsonrpc.client.JsonRpcClientNettyWebSocket - [KurentoClient] Trying to close a JsonRpcClientNettyWebSocket with channel == null
| [WARN] 2020-10-23 12:55:05,555 [nioEventLoopGroup-2-1] org.kurento.jsonrpc.client.JsonRpcClientNettyWebSocket - [KurentoClient] Trying to close a JsonRpcClientNettyWebSocket with group == null

Followed the deployment steps as suggested in previous post
Above is the error log I am getting.
What am I doing wrong here?

cruizba · October 23, 2020, 4:04pm

It seems like Kurento is not reachable.

Did you run ./openvidu start ?
Can you show me the output of docker ps
If you have kurento installed in your system (via apt), uninstall it.

Regards,
Carlos

deepak_hegde · October 23, 2020, 4:18pm

I could able to run it now…as some other application was running at 8888 this issue was there.

Is it like if any nginx/apache is listening at port 80 or 443 we have to stop it?
Cant we change HTTPS_PORT to to some other port and run openvidu?

As shown above openvidu is running but cant able to access from the URL.

cruizba · October 23, 2020, 4:34pm

You should run it if you want redirections to 443 for OpenVidu api. Change HTTP_PORT to a random port (for example 81) and HTTPS_PORT to your desired port.

Regards,
Carlos

cruizba · October 23, 2020, 4:36pm

BTW It is recommended to deploy OpenVidu with port 80 and 443 free.

deepak_hegde · October 23, 2020, 4:39pm

I tried changing it to 4443. Browser does not instead gives 502 error. when I was running through kms 4443 was loading the REST api. (confirming 4443 port is open)

cruizba · October 23, 2020, 4:54pm

Can you show me your nginx logs with:

sudo su
cd /opt/openvidu
docker-compose logs nginx

cruizba · October 23, 2020, 4:54pm

Remember that properties should be changed in /opt/openvidu/.env file

deepak_hegde · October 23, 2020, 5:03pm

cruizba · October 23, 2020, 5:08pm

Please can you also show the first part of the nginx log?

docker-compose logs nginx | head -n 20

deepak_hegde · October 23, 2020, 5:09pm

Is this the one?

cruizba · October 23, 2020, 5:12pm

Nginx is not starting with configured ports.

Please ensure that you have in your .env property this variables:

HTTP_PORT=81
HTTPS_PORT=4443

And restart openvidu with

sudo su
cd /opt/openvidu
./openvidu restart

deepak_hegde · October 23, 2020, 5:15pm

Worked like a pro…
All I missed was HTTP_PORT along with HTTPS_PORT
Thanks a million.

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Connecting but no video or audio (IceConnectionState disconnected)

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