# Unable to see remote video while accessing application through mobile

**URL:** <https://openvidu.discourse.group/t/unable-to-see-remote-video-while-accessing-application-through-mobile/4301>\
**Category:** Issues developing apps\
**Tags:** v2\
**Created:** [November 18, 2022, 1:18pm UTC](https://openvidu.discourse.group/t/unable-to-see-remote-video-while-accessing-application-through-mobile/4301 "2022-11-18T13:18:56Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Vishaldutt](https://avatars.discourse-cdn.com/v4/letter/v/5f9b8f/32.png) [@Vishaldutt](https://openvidu.discourse.group/u/Vishaldutt)\
**Post date:** [November 18, 2022, 1:18pm UTC](https://openvidu.discourse.group/t/unable-to-see-remote-video-while-accessing-application-through-mobile/4301/1 "2022-11-18T13:18:56Z")

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Hi Team,  
We’re unable to see remote video if any user has joined the call via mobile. When the same session is joined via laptop/computer, the remote videos are available.

Please help here.

KMS sample logs:

io.openvidu.server.pro.cdr.CDRLoggerElasticSearch - New event of type “kms” sent to Elasticsearch: {“streamId”:1,“componentId”:1,“state”:“FAILED”,“type”:“IceComponentStateChange”,“timestamp”:1668777420905,“sessionId”:“SING11180923wDwT”,“uniqueSessionId”:“SING11180923wDwT\_1668777412651”,“user”:“0DD43F983321F959”,“connection”:“con\_Vgstiuh3zD”,“connectionId”:“con\_Vgstiuh3zD”,“endpoint”:“str\_CAM\_KSZ2\_con\_Vgstiuh3zD”,“msSinceEndpointCreation”:7181,“elastic\_type”:“kms”,“clusterId”:“ **“,“cluster\_id”:”** ”,“master\_node\_id”:“master\_i-0beeac5da2364f8f2”}