# This site cant be reached **URL:** \ **Category:** Issues with deployment\ **Tags:** v2\ **Created:** [May 21, 2020, 12:00pm UTC](https://openvidu.discourse.group/t/this-site-cant-be-reached/901 "2020-05-21T12:00:37Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Anton\_Skripnikov](https://yyz2.discourse-cdn.com/free1/user_avatar/openvidu.discourse.group/anton_skripnikov/32/440_2.png) [@Anton\_Skripnikov](https://openvidu.discourse.group/u/Anton_Skripnikov)\ **Post date:** [May 21, 2020, 12:00pm UTC](https://openvidu.discourse.group/t/this-site-cant-be-reached/901/1 "2020-05-21T12:00:37Z")
In record I have screen with ![image](https://global.discourse-cdn.com/free1/uploads/openvidu/original/1X/4e9f5bba493a6428e77aeb33e2327f9b74fdbab9.png) ---
**Author:** ![micael.gallego](https://yyz2.discourse-cdn.com/free1/user_avatar/openvidu.discourse.group/micael.gallego/32/2_2.png) [@micael.gallego](https://openvidu.discourse.group/u/micael.gallego)\ **Post date:** [May 21, 2020, 12:40pm UTC](https://openvidu.discourse.group/t/this-site-cant-be-reached/901/2 "2020-05-21T12:40:07Z")
Please describe what option have you used to deploy OpenVidu: [https://docs.openvidu.io/en/2.14.0/deployment/](https://docs.openvidu.io/en/2.14.0/deployment/) Are you using custom layout as specified in [https://docs.openvidu.io/en/2.14.0/advanced-features/recording/#custom-recording-layouts](https://docs.openvidu.io/en/2.14.0/advanced-features/recording/#custom-recording-layouts)? ---
**Author:** ![Anton\_Skripnikov](https://yyz2.discourse-cdn.com/free1/user_avatar/openvidu.discourse.group/anton_skripnikov/32/440_2.png) [@Anton\_Skripnikov](https://openvidu.discourse.group/u/Anton_Skripnikov)\ **Post date:** [May 21, 2020, 12:44pm UTC](https://openvidu.discourse.group/t/this-site-cant-be-reached/901/3 "2020-05-21T12:44:46Z")
## OpenVidu on premises Docker Compose service No, I am not using this ---
**Author:** ![micael.gallego](https://yyz2.discourse-cdn.com/free1/user_avatar/openvidu.discourse.group/micael.gallego/32/2_2.png) [@micael.gallego](https://openvidu.discourse.group/u/micael.gallego)\ **Post date:** [May 21, 2020, 1:56pm UTC](https://openvidu.discourse.group/t/this-site-cant-be-reached/901/4 "2020-05-21T13:56:47Z")
4 of 5 deployments use docker-compose. Please specify which deployment have you used (ce-onprem, ce-aws, pro-onprem or pro-awd). Can you share openvidu logs? ---
**Author:** ![vipin\_mishra](https://yyz2.discourse-cdn.com/free1/user_avatar/openvidu.discourse.group/vipin_mishra/32/32_2.png) [@vipin\_mishra](https://openvidu.discourse.group/u/vipin_mishra)\ **Post date:** [August 2, 2020, 9:56am UTC](https://openvidu.discourse.group/t/this-site-cant-be-reached/901/5 "2020-08-02T09:56:04Z")
I think you are using custom record please don’t use if you don’t made any ---
**Author:** ![arrowfish](https://avatars.discourse-cdn.com/v4/letter/a/f04885/32.png) [@arrowfish](https://openvidu.discourse.group/u/arrowfish)\ **Post date:** [July 20, 2021, 3:40am UTC](https://openvidu.discourse.group/t/this-site-cant-be-reached/901/6 "2021-07-20T03:40:45Z")
Hi, my openvidu server version is 2.15.0, deploying openvidu on premises(CE), which is also the problem in the screenshot of the poster. They can see each other’s pictures, everything seems ok. The following are openvidu-server logs, KMS logs and recording-manager logs (the recording-manager logs are supplemented, but the results are the same). Thanks in advance for any help! openvidu-server: ![openvidu-server-logs](https://global.discourse-cdn.com/free1/uploads/openvidu/original/2X/1/1b15970b485ebe4b413b0ad23709520b54462b1d.jpeg) kms: ![kms-logs](https://global.discourse-cdn.com/free1/uploads/openvidu/original/2X/2/275a5d61c60b4a619e897b067b5f6e86e62b662a.png) recording-manager: ![recording-manager-logs](https://global.discourse-cdn.com/free1/uploads/openvidu/original/2X/6/6f91e242500c0adba55b968e86d71f2181b04f84.png) ---
**Author:** ![CSantosM](https://yyz2.discourse-cdn.com/free1/user_avatar/openvidu.discourse.group/csantosm/32/16_2.png) [@CSantosM](https://openvidu.discourse.group/u/CSantosM)\ **Post date:** [July 20, 2021, 7:00am UTC](https://openvidu.discourse.group/t/this-site-cant-be-reached/901/7 "2021-07-20T07:00:46Z")
Please, update your OpenVidu version to latest. Your version deployed was released 1 year ago. ---
**Author:** ![nambn](https://yyz2.discourse-cdn.com/free1/user_avatar/openvidu.discourse.group/nambn/32/2273_2.png) [@nambn](https://openvidu.discourse.group/u/nambn)\ **Post date:** [August 1, 2023, 3:19am UTC](https://openvidu.discourse.group/t/this-site-cant-be-reached/901/8 "2023-08-01T03:19:04Z")
I’m using Openvidu version 2.27 and i encounter the same error. Can you help me