# Recording with INDIVIDUAL mode is failed! **URL:** \ **Category:** Issues with deployment\ **Tags:** v2\ **Created:** [June 23, 2020, 1:55am UTC](https://openvidu.discourse.group/t/recording-with-individual-mode-is-failed/1259 "2020-06-23T01:55:25Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![Phong\_Nguy\_n](https://yyz2.discourse-cdn.com/free1/user_avatar/openvidu.discourse.group/phong_nguy_n/32/304_2.png) [@Phong\_Nguy\_n](https://openvidu.discourse.group/u/Phong_Nguy_n)\ **Post date:** [June 23, 2020, 1:55am UTC](https://openvidu.discourse.group/t/recording-with-individual-mode-is-failed/1259/1 "2020-06-23T01:55:25Z")
I make a record using INDIVIDUAL mode, but sometimes the webm file does not exist even though the session has been successfully created on KMS. There are also times when the size of webm files is zero. Someone know it? The environment: - VPS : Ubuntu 16.04 LTS (GNU/Linux 4.4.0-176-generic x86\_64) - OpenVidu 2.11.0 ( I also tried using version 2.12.0, 2.14.0) - openviduRecording 2.9.0. –\> Thanks for help!!! ---
**Author:** ![Thiago\_Henrique](https://yyz2.discourse-cdn.com/free1/user_avatar/openvidu.discourse.group/thiago_henrique/32/346_2.png) [@Thiago\_Henrique](https://openvidu.discourse.group/u/Thiago_Henrique)\ **Post date:** [June 23, 2020, 6:04pm UTC](https://openvidu.discourse.group/t/recording-with-individual-mode-is-failed/1259/2 "2020-06-23T18:04:25Z")
Have you tried new beta recording container? > [@New beta recording container for COMPOSED recording](https://openvidu.discourse.group/t/new-beta-recording-container-for-composed-recording/1093): > > Hello, OpenVidu community! We have been working this past few days in improving the COMPOSED recording behavior. We have built a brand new Docker image (as COMPOSED recording uses a Docker container to record the session) and we would like anyone using COMPOSED recording to try it. Especially to rule out any possible regression or incompatibilities. To try the new beta version of the recording container it is just as easy as adding to the OpenVidu .env configuration file (in OpenVidu installat… ---
**Author:** ![Phong\_Nguy\_n](https://yyz2.discourse-cdn.com/free1/user_avatar/openvidu.discourse.group/phong_nguy_n/32/304_2.png) [@Phong\_Nguy\_n](https://openvidu.discourse.group/u/Phong_Nguy_n)\ **Post date:** [June 24, 2020, 2:39am UTC](https://openvidu.discourse.group/t/recording-with-individual-mode-is-failed/1259/3 "2020-06-24T02:39:37Z")
Thank you! I will try it. But I want to use INDIVIDUAL mode. Do you have any information regarding my issue? ---
**Author:** ![Thiago\_Henrique](https://yyz2.discourse-cdn.com/free1/user_avatar/openvidu.discourse.group/thiago_henrique/32/346_2.png) [@Thiago\_Henrique](https://openvidu.discourse.group/u/Thiago_Henrique)\ **Post date:** [June 24, 2020, 1:16pm UTC](https://openvidu.discourse.group/t/recording-with-individual-mode-is-failed/1259/4 "2020-06-24T13:16:23Z")
Are you writing these files directly in linux system drive or using NFS mount or S3 bucket? Openvidu logs shows somenthing different in these failed records? Could you share them? ---
**Author:** ![cruizba](https://yyz2.discourse-cdn.com/free1/user_avatar/openvidu.discourse.group/cruizba/32/18_2.png) [@cruizba](https://openvidu.discourse.group/u/cruizba)\ **Post date:** [June 24, 2020, 3:56pm UTC](https://openvidu.discourse.group/t/recording-with-individual-mode-is-failed/1259/5 "2020-06-24T15:56:43Z")
As @Thiago_Henrique says, please, give us more information about your problem. OpenVidu logs could help. Also, if the problem is the same for all OpenVidu versions, try to use the most recent version (2.14.0). ---
**Author:** ![Phong\_Nguy\_n](https://yyz2.discourse-cdn.com/free1/user_avatar/openvidu.discourse.group/phong_nguy_n/32/304_2.png) [@Phong\_Nguy\_n](https://openvidu.discourse.group/u/Phong_Nguy_n)\ **Post date:** [June 25, 2020, 1:07am UTC](https://openvidu.discourse.group/t/recording-with-individual-mode-is-failed/1259/6 "2020-06-25T01:07:23Z")
So sorry, I don’t know where the logs were written. I have followed this tutorial ( [https://docs.openvidu.io/en/2.12.0/deployment/deploying-ubuntu/](https://docs.openvidu.io/en/2.12.0/deployment/deploying-ubuntu/) ). Please tell me, path for I can get OpenVidu Logs? Thanks so much! ---
**Author:** ![cruizba](https://yyz2.discourse-cdn.com/free1/user_avatar/openvidu.discourse.group/cruizba/32/18_2.png) [@cruizba](https://openvidu.discourse.group/u/cruizba)\ **Post date:** [June 25, 2020, 3:51pm UTC](https://openvidu.discourse.group/t/recording-with-individual-mode-is-failed/1259/7 "2020-06-25T15:51:45Z")
I see. Instructions from 2.12.0 does not indicate how to execute OpenVidu and redirect logs. Please, can you update to 2.14.0 and try to reproduce the bug again? Version 2.14.0 use docker-compose and logs are stored automatically. You can check it just by using: ```auto docker-compose logs openvidu-server ``` ---
**Author:** ![Phong\_Nguy\_n](https://yyz2.discourse-cdn.com/free1/user_avatar/openvidu.discourse.group/phong_nguy_n/32/304_2.png) [@Phong\_Nguy\_n](https://openvidu.discourse.group/u/Phong_Nguy_n)\ **Post date:** [June 26, 2020, 3:22am UTC](https://openvidu.discourse.group/t/recording-with-individual-mode-is-failed/1259/8 "2020-06-26T03:22:27Z")
Thank you for response! … 😃 I want to make an app video call (with record) on mobile. But because my server has less powerful hardware, so I want to offload the server portion of the record using INVIDUAL mode. I tried the OpenVidu version 2.9.0 -\> 2.14.0. It seems the most stable at version 2.11.0. Most other versions have a problem saving the webm file. [Phenomena]: - For versions lower than 2.13.0; Device A call to Device B, after the end of the conversation, only one webm file of Device A or B exists on the server, sometimes there is only one webm file of A / B but the size of file is 0 bytes. But the phenomenon is often The most frequent is there are 2 webm files of both A and B but 1 of 2 has the size of file is 0 bytes. - For versions of OpenVidu 2.13.0 and above, it seems that I have never had enough 2 webm files of Device A and Device B. There are even cases where there is only 1 webm file but the size of file is 0 bytes. ---
**Author:** ![micael.gallego](https://yyz2.discourse-cdn.com/free1/user_avatar/openvidu.discourse.group/micael.gallego/32/2_2.png) [@micael.gallego](https://openvidu.discourse.group/u/micael.gallego)\ **Post date:** [June 26, 2020, 11:47am UTC](https://openvidu.discourse.group/t/recording-with-individual-mode-is-failed/1259/9 "2020-06-26T11:47:05Z")
Please can you share with us KMS logs? Please can you share a sample application so we can reproduce your issues in your exact scenario? If you can not share your current code, can you prepare an app based on official tutorials so we can understand and execute quickly to discover the issue? Best regards ---
**Author:** ![Phong\_Nguy\_n](https://yyz2.discourse-cdn.com/free1/user_avatar/openvidu.discourse.group/phong_nguy_n/32/304_2.png) [@Phong\_Nguy\_n](https://openvidu.discourse.group/u/Phong_Nguy_n)\ **Post date:** [June 26, 2020, 11:54am UTC](https://openvidu.discourse.group/t/recording-with-individual-mode-is-failed/1259/10 "2020-06-26T11:54:35Z")
Ah yes! Of course… – This is the entire content in the errors.log file: 2020-06-18T09:59:53+00:00 – New execution 0:00:00.311221246 7290 0x19660d0 WARN ladspa gstladspa.c:455:plugin\_init: no LADSPA plugins found, check LADSPA\_PATH 0:00:00.423386274 7290 0x19660d0 WARN default gstsf.c:98:gst\_sf\_create\_audio\_template\_caps: format 0x120000: ‘AVR (Audio Visual Research)’ is not mapped 0:00:00.423467676 7290 0x19660d0 WARN default gstsf.c:98:gst\_sf\_create\_audio\_template\_caps: format 0x180000: ‘CAF (Apple Core Audio File)’ is not mapped 0:00:00.423485108 7290 0x19660d0 WARN default gstsf.c:98:gst\_sf\_create\_audio\_template\_caps: format 0x100000: ‘HTK (HMM Tool Kit)’ is not mapped 0:00:00.423504058 7290 0x19660d0 WARN default gstsf.c:98:gst\_sf\_create\_audio\_template\_caps: format 0xc0000: ‘MAT4 (GNU Octave 2.0 / Matlab 4.2)’ is not mapped 0:00:00.423519250 7290 0x19660d0 WARN default gstsf.c:98:gst\_sf\_create\_audio\_template\_caps: format 0xd0000: ‘MAT5 (GNU Octave 2.1 / Matlab 5.0)’ is not mapped 0:00:00.423543250 7290 0x19660d0 WARN default gstsf.c:98:gst\_sf\_create\_audio\_template\_caps: format 0x210000: ‘MPC (Akai MPC 2k)’ is not mapped 0:00:00.423552619 7290 0x19660d0 WARN default gstsf.c:98:gst\_sf\_create\_audio\_template\_caps: format 0xe0000: ‘PVF (Portable Voice Format)’ is not mapped 0:00:00.423561665 7290 0x19660d0 WARN default gstsf.c:98:gst\_sf\_create\_audio\_template\_caps: format 0x160000: ‘SD2 (Sound Designer II)’ is not mapped 0:00:00.423573373 7290 0x19660d0 WARN default gstsf.c:98:gst\_sf\_create\_audio\_template\_caps: format 0x190000: ‘WVE (Psion Series 3)’ is not mapped 2020-06-25T12:23:58+00:00 – New execution – This is the entire content in the 2020-06-26T204802.00001.pid1245.log file : 2020-06-26T20:48:02,192674 1245 0x00007f454c3ba880 info KurentoMediaSet MediaSet.cpp:111 deleteMediaSet() Destroying mediaSet 2020-06-26T20:48:02,215969 1245 0x00007f454c3ba880 info KurentoMediaServer main.cpp:266 main() Kurento Media Server stopped ---
**Author:** ![micael.gallego](https://yyz2.discourse-cdn.com/free1/user_avatar/openvidu.discourse.group/micael.gallego/32/2_2.png) [@micael.gallego](https://openvidu.discourse.group/u/micael.gallego)\ **Post date:** [June 29, 2020, 12:23pm UTC](https://openvidu.discourse.group/t/recording-with-individual-mode-is-failed/1259/11 "2020-06-29T12:23:21Z")
Please can you test with 2.14 version? ---
**Author:** ![Phong\_Nguy\_n](https://yyz2.discourse-cdn.com/free1/user_avatar/openvidu.discourse.group/phong_nguy_n/32/304_2.png) [@Phong\_Nguy\_n](https://openvidu.discourse.group/u/Phong_Nguy_n)\ **Post date:** [June 29, 2020, 1:01pm UTC](https://openvidu.discourse.group/t/recording-with-individual-mode-is-failed/1259/12 "2020-06-29T13:01:36Z")
Yes. I tried at version 2.14.0 today, the results seem a bit better. But it still often incomplete webm file on the server. ---
**Author:** ![micael.gallego](https://yyz2.discourse-cdn.com/free1/user_avatar/openvidu.discourse.group/micael.gallego/32/2_2.png) [@micael.gallego](https://openvidu.discourse.group/u/micael.gallego)\ **Post date:** [June 29, 2020, 5:57pm UTC](https://openvidu.discourse.group/t/recording-with-individual-mode-is-failed/1259/13 "2020-06-29T17:57:37Z")
Please can you share KMS logs with 2.14 version?