# joinRoom does not working sometimes **URL:** \ **Category:** Issues with deployment\ **Tags:** v2\ **Created:** [May 25, 2020, 8:01am UTC](https://openvidu.discourse.group/t/joinroom-does-not-working-sometimes/960 "2020-05-25T08:01:15Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![richard](https://avatars.discourse-cdn.com/v4/letter/r/f0a364/32.png) [@richard](https://openvidu.discourse.group/u/richard)\ **Post date:** [May 25, 2020, 8:01am UTC](https://openvidu.discourse.group/t/joinroom-does-not-working-sometimes/960/1 "2020-05-25T08:01:15Z")
We use openvidu pro 2.12.0 I knew you released 2.14.0 but we couldn’t upgrade our machine because we have some issues. We are faced some issue about join Room. Sometimes, All of publisher couldn’t join a session. normally, Everything is fine. We have checked all processes ( such as, openvidu , coturn , kms .) It was running well. It is working well if we restart the openvidu process. What should I do for my service? We are going to attach some logs. root@ip-172-29-212-200:/var/log# service coturn status ● coturn.service - LSB: coturn TURN Server Loaded: loaded (/etc/init.d/coturn; bad; vendor preset: enabled) Active: active (running) since Sat 2020-05-23 06:30:15 UTC; 2 days ago Docs: man:systemd-sysv-generator(8) Process: 9130 ExecStart=/etc/init.d/coturn start (code=exited, status=0/SUCCESS) Tasks: 15 Memory: 185.7M CPU: 3h 30min 37.405s CGroup: /system.slice/coturn.service └─9178 /usr/bin/turnserver -c /etc/turnserver.conf -o -v May 23 06:30:15 ip-172-29-212-200 systemd[1]: Starting LSB: coturn TURN Server… May 23 06:30:15 ip-172-29-212-200 coturn[9130]: \* Starting coturn turnserver May 23 06:30:15 ip-172-29-212-200 coturn[9130]: …done. May 23 06:30:15 ip-172-29-212-200 systemd[1]: Started LSB: coturn TURN Server. root@ip-172-29-212-200:/var/log# service openvidu status ● openvidu.service - OpenVidu Server Pro Loaded: loaded (/etc/systemd/system/openvidu.service; enabled; vendor preset: enabled) Active: active (running) since Sat 2020-05-23 06:30:05 UTC; 2 days ago Main PID: 1270 (java) Tasks: 768 Memory: 1.7G CPU: 1h 29min 37.302s CGroup: /system.slice/openvidu.service └─1270 java -jar -Dspring.config.additional-location=/opt/openvidu/application.properties /opt/openvidu/openvidu-server.jar May 25 07:13:28 ip-172-29-212-200 openvidu[1270]: at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) May 25 07:13:28 ip-172-29-212-200 openvidu[1270]: at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) May 25 07:13:28 ip-172-29-212-200 openvidu[1270]: at java.lang.Thread.run(Thread.java:748) May 25 07:13:28 ip-172-29-212-200 openvidu[1270]: Caused by: java.lang.IllegalStateException: The WebSocket session [1775] has been closed and no method (apart from close()) may be called on a closed session May 25 07:13:28 ip-172-29-212-200 openvidu[1270]: at org.apache.tomcat.websocket.WsSession.checkState(WsSession.java:836) May 25 07:13:28 ip-172-29-212-200 openvidu[1270]: at org.apache.tomcat.websocket.WsSession.getBasicRemote(WsSession.java:433) May 25 07:13:28 ip-172-29-212-200 openvidu[1270]: at org.springframework.web.socket.adapter.standard.StandardWebSocketSession.sendTextMessage(StandardWebSocketSession.java:215) May 25 07:13:28 ip-172-29-212-200 openvidu[1270]: at org.springframework.web.socket.adapter.AbstractWebSocketSession.sendMessage(AbstractWebSocketSession.java:106) May 25 07:13:28 ip-172-29-212-200 openvidu[1270]: at org.kurento.jsonrpc.internal.ws.WebSocketServerSession.sendRequestWebSocket(WebSocketServerSession.java:119) May 25 07:13:28 ip-172-29-212-200 openvidu[1270]: … 98 common frames omitted ### Syslog May 25 06:41:28 ip-172-29-212-200 openvidu[1270]: [ERROR] 2020-05-25 06:41:28,581 [0.0-5443-exec-7] io.openvidu.server.rpc.RpcHandler - Transport exception for WebSocket session: t93qlus4j3a0fjkt1lju5gjtsk - Exception: null May 25 06:41:57 ip-172-29-212-200 openvidu[1270]: [ERROR] 2020-05-25 06:41:57,232 [0.0-5443-exec-7] io.openvidu.server.rpc.RpcHandler - Transport exception for WebSocket session: rg1ptparl4peo17f1n3121h3re - Exception: null May 25 06:41:57 ip-172-29-212-200 openvidu[1270]: [ERROR] 2020-05-25 06:41:57,281 [0.0-5443-exec-3] io.openvidu.server.rpc.RpcHandler - Transport exception for WebSocket session: hutp3d410vv1jt8qobum5vf6cv - Exception: null May 25 06:42:01 ip-172-29-212-200 CRON[24065]: (root) CMD (/root/p4443.check/p4443.sh) May 25 06:42:18 ip-172-29-212-200 openvidu[1270]: [ERROR] 2020-05-25 06:42:18,185 [0.0-5443-exec-6] io.openvidu.server.rpc.RpcHandler - Transport exception for WebSocket session: c418s9bmr7fvb19kvl3pioat9t - Exception: null May 25 06:42:50 ip-172-29-212-200 openvidu[1270]: [ERROR] 2020-05-25 06:42:50,740 [0.0-5443-exec-2] io.openvidu.server.rpc.RpcHandler - Transport exception for WebSocket session: je48luq5umrkakopk0c7u1b3a3 - Exception: null May 25 06:43:01 ip-172-29-212-200 CRON[24133]: (root) CMD (/root/p4443.check/p4443.sh) May 25 06:43:12 ip-172-29-212-200 openvidu[1270]: [ERROR] 2020-05-25 06:43:12,176 [0.0-5443-exec-4] io.openvidu.server.rpc.RpcHandler - Transport exception for WebSocket session: re3d45uii00m17706vsp8hdqk - Exception: null May 25 06:43:16 ip-172-29-212-200 systemd[1]: Created slice User Slice of ubuntu. May 25 06:43:16 ip-172-29-212-200 systemd[1]: Starting User Manager for UID 1000… May 25 06:43:16 ip-172-29-212-200 systemd[1]: Started Session 2951 of user ubuntu. May 25 06:43:16 ip-172-29-212-200 systemd[24155]: Reached target Paths. May 25 06:43:16 ip-172-29-212-200 systemd[24155]: Reached target Sockets. May 25 06:43:16 ip-172-29-212-200 systemd[24155]: Reached target Timers. May 25 06:43:16 ip-172-29-212-200 systemd[24155]: Reached target Basic System. May 25 06:43:16 ip-172-29-212-200 systemd[24155]: Reached target Default. May 25 06:43:16 ip-172-29-212-200 systemd[24155]: Startup finished in 6ms. May 25 06:43:16 ip-172-29-212-200 systemd[1]: Started User Manager for UID 1000. May 25 06:43:21 ip-172-29-212-200 openvidu[1270]: [ERROR] 2020-05-25 06:43:21,227 [0.0-5443-exec-8] io.openvidu.server.rpc.RpcHandler - Transport exception for WebSocket session: omqq0rl6ppn6emgapurgggogea - Exception: null May 25 06:44:01 ip-172-29-212-200 CRON[24347]: (root) CMD (/root/p4443.check/p4443.sh) May 25 06:44:10 ip-172-29-212-200 openvidu[1270]: [ERROR] 2020-05-25 06:44:10,336 [0.0-5443-exec-6] io.openvidu.server.rpc.RpcHandler - Transport exception for WebSocket session: 54n4h8bfe5h94alcgk964qvo23 - Exception: null May 25 06:44:23 ip-172-29-212-200 openvidu[1270]: [ERROR] 2020-05-25 06:44:23,164 [.0-5443-exec-11] io.openvidu.server.rpc.RpcHandler - Transport exception for WebSocket session: d7rpml6os69q9r0qvrl6eac6gv - Exception: null May 25 06:44:45 ip-172-29-212-200 openvidu[1270]: [ERROR] 2020-05-25 06:44:45,886 [0.0-5443-exec-1] io.openvidu.server.rpc.RpcHandler - Transport exception for WebSocket session: sqi1c3i00s5g9krtkdpq8p6h3q - Exception: null May 25 06:45:01 ip-172-29-212-200 CRON[24443]: (root) CMD (/root/p4443.check/p4443.sh) May 25 06:45:46 ip-172-29-212-200 openvidu[1270]: [ERROR] 2020-05-25 06:45:46,480 [0.0-5443-exec-4] io.openvidu.server.rpc.RpcHandler - Transport exception for WebSocket session: nkpkc78vvadfkbmlgasmr6vuf1 - Exception: null May 25 06:45:59 ip-172-29-212-200 openvidu[1270]: [ERROR] 2020-05-25 06:45:59,180 [0.0-5443-exec-2] io.openvidu.server.rpc.RpcHandler - Transport exception for WebSocket session: 64hosaqdjlsegf38l4301mq71t - Exception: null ### Browser logs ![Browser error_log_20200525](https://global.discourse-cdn.com/free1/uploads/openvidu/original/1X/e211b9dc231650a0d00091466b11c6b7f1b5587c.png) ![Browser verbose_log_20200525](https://global.discourse-cdn.com/free1/uploads/openvidu/original/1X/a8faa01b8058360f5e385e44386d0d1f958b39d2.png) ---
**Author:** ![micael.gallego](https://yyz2.discourse-cdn.com/free1/user_avatar/openvidu.discourse.group/micael.gallego/32/2_2.png) [@micael.gallego](https://openvidu.discourse.group/u/micael.gallego)\ **Post date:** [May 25, 2020, 11:33am UTC](https://openvidu.discourse.group/t/joinroom-does-not-working-sometimes/960/2 "2020-05-25T11:33:43Z")
We can not provide support to old versions. We fix issues in every release. So, it is possible your problem just disappear if you update.