# Issue connecting to LIVEKIT\_URL

**URL:** <https://openvidu.discourse.group/t/issue-connecting-to-livekit-url/5154>\
**Category:** Issues developing apps\
**Created:** [August 5, 2024, 7:30am UTC](https://openvidu.discourse.group/t/issue-connecting-to-livekit-url/5154 "2024-08-05T07:30:49Z")\
**Posts on this page:** 1\
**Showing post:** 9

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**Author:** ![cruizba](https://yyz2.discourse-cdn.com/free1/user_avatar/openvidu.discourse.group/cruizba/32/18_2.png) [@cruizba](https://openvidu.discourse.group/u/cruizba)\
**Post date:** [August 5, 2024, 2:01pm UTC](https://openvidu.discourse.group/t/issue-connecting-to-livekit-url/5154/9 "2024-08-05T14:01:41Z")

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Hello @lily.menorah

Are you the same from this this issue?

> [@Issues Connecting to Room in OpenVidu Deployment on GCloud](https://openvidu.discourse.group/t/issues-connecting-to-room-in-openvidu-deployment-on-gcloud/5148/4):
>
> Hello John. Two questions: Does your gcloud instance have a dedicated public IP Did you opened all necessary ports? Can you screenshot your gcloud firewall/ports configuration? It looks like the deployment is not able to receive candidates from your browser. Please double check [Ports Configuration](https://openvidu.io/latest/docs/self-hosting/single-node/on-premises/install/#port-rules)

1. Does your gcloud instance have a dedicated public IP

2. Can you screenshot your gcloud firewall/ports configuration?

3. Send me a DM with your deployment credentials so we can test with our tutorials your deployment, just in case we can see any issue from there. You’re free to give us temporal SSH access if you want. If you can’t DM me, email me at [carlos.ruiz@openvidu.io](mailto:carlos.ruiz@openvidu.io)

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_[View the full topic](https://openvidu.discourse.group/t/issue-connecting-to-livekit-url/5154)._