# Can't see the video

**URL:** <https://openvidu.discourse.group/t/cant-see-the-video/3475>\
**Category:** Issues with deployment\
**Tags:** v2\
**Created:** [October 11, 2021, 9:29am UTC](https://openvidu.discourse.group/t/cant-see-the-video/3475 "2021-10-11T09:29:26Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![andyzhou](https://yyz2.discourse-cdn.com/free1/user_avatar/openvidu.discourse.group/andyzhou/32/1705_2.png) [@andyzhou](https://openvidu.discourse.group/u/andyzhou)\
**Post date:** [October 11, 2021, 9:29am UTC](https://openvidu.discourse.group/t/cant-see-the-video/3475/1 "2021-10-11T09:29:26Z")

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Hello, everybody!

I deployed a docker kms and a coturn, and compiled openvidu, but when I visit the page,“https://…:4443/dashboard/”, I can’t see the video.

can you give any help?  
Thanks very much!

Server events and connection infor show as below:

- KMS event [IceComponentStateChange]: → endpoint: str\_CAM\_S3ab\_con\_P2DF4YD9kH (publisher) | state: GATHERING | componentId: 1 | streamId: 1 | timestamp: 1633944137314
- KMS event [IceComponentStateChange]: → endpoint: str\_CAM\_S3ab\_con\_P2DF4YD9kH (publisher) | state: CONNECTING | componentId: 1 | streamId: 1 | timestamp: 1633944137328
- KMS event [IceComponentStateChange]: → endpoint: str\_CAM\_S3ab\_con\_P2DF4YD9kH (publisher) | state: GATHERING | componentId: 2 | streamId: 1 | timestamp: 1633944137333
- KMS event [IceGatheringDone] → endpoint: str\_CAM\_S3ab\_con\_P2DF4YD9kH (publisher) | timestamp: 1633944139346
- KMS event [IceComponentStateChange]: → endpoint: str\_CAM\_S3ab\_con\_P2DF4YD9kH (publisher) | state: FAILED | componentId: 1 | streamId: 1 | timestamp: 1633944144819

–  
Connected to session

Video element created

Camera access allowed

Stream created

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<div class="post-metadata">

**Author:** ![micael.gallego](https://yyz2.discourse-cdn.com/free1/user_avatar/openvidu.discourse.group/micael.gallego/32/2_2.png) [@micael.gallego](https://openvidu.discourse.group/u/micael.gallego)\
**Post date:** [October 11, 2021, 9:55am UTC](https://openvidu.discourse.group/t/cant-see-the-video/3475/2 "2021-10-11T09:55:55Z")

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Are you deploying OpenVidu in any of the officially supported ways?

[https://docs.openvidu.io/en/stable/deployment/](https://docs.openvidu.io/en/stable/deployment/)

If not, multiples ways can be wrong.

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<div class="post-metadata">

**Author:** ![andyzhou](https://yyz2.discourse-cdn.com/free1/user_avatar/openvidu.discourse.group/andyzhou/32/1705_2.png) [@andyzhou](https://openvidu.discourse.group/u/andyzhou)\
**Post date:** [October 12, 2021, 10:22am UTC](https://openvidu.discourse.group/t/cant-see-the-video/3475/3 "2021-10-12T10:22:52Z")

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It caused by my kurento webrtcendpoint configure, not configure my sturn server and exteralIPv4,  
thank you very much!