# Call authentication failed

**URL:** <https://openvidu.discourse.group/t/call-authentication-failed/5323>\
**Category:** Issues developing apps\
**Created:** [March 19, 2025, 4:21am UTC](https://openvidu.discourse.group/t/call-authentication-failed/5323 "2025-03-19T04:21:44Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![Nick773](https://yyz2.discourse-cdn.com/free1/user_avatar/openvidu.discourse.group/nick773/32/2544_2.png) [@Nick773](https://openvidu.discourse.group/u/Nick773)\
**Post date:** [March 19, 2025, 4:21am UTC](https://openvidu.discourse.group/t/call-authentication-failed/5323/1 "2025-03-19T04:21:44Z")

</div>

I am having issues with logging in to the call I understand the the cerds are in app.env.

when trying to login as admin or user nothing works ive changed user names and passwords for both and did sys restart openvidu and same issue ?

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<div class="post-metadata">

**Author:** ![cruizba](https://yyz2.discourse-cdn.com/free1/user_avatar/openvidu.discourse.group/cruizba/32/18_2.png) [@cruizba](https://openvidu.discourse.group/u/cruizba)\
**Post date:** [March 26, 2025, 1:01pm UTC](https://openvidu.discourse.group/t/call-authentication-failed/5323/2 "2025-03-26T13:01:43Z")

</div>

You must change credentials in this file…

```auto
/opt/openvidu/config/app.env

```

… change these parameters…

```auto
# OpenVidu Call user to access the app when
# CALL_PRIVATE_ACCESS is set to true
CALL_USER=
CALL_SECRET=

# Admin user to access OpenVidu Call
# recordings and other admin features.
CALL_ADMIN_USER=
CALL_ADMIN_SECRET=

```

… and then execute this to restart OpenVidu …

```auto
systemctl restart openvidu

```